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BUS130 - Customer Service

http://www.waubonsee.edu/learning/catalogSchedule/schedules/index.php
This customer service course introduces students to a variety of skills including identifying customer behavior, determining customer needs through active listening, becoming an effective verbal and nonverbal communicator, honing telephone customer service skills, handling difficult customers, encouraging customer loyalty, and practicing service recovery.
3.0
https://www.waubonsee.edu/student-experience/bookstore
Waubonsee Community College: Rt 47 Waubonsee Dr Sugar Grove, IL 60554-9454 Phone: 6304662568